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proxo error when i press retrive key

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so i have been using proxo for like 4 days now and just today i pressed the retrive key and a error came up 

 

 

 

https://imgur.com/p9xTK9

 

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looks like anti virus is blocking something

make sure its fully disabled 

 

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@Vader nope i turned off my anti virus still doesnt let me retrive the key

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What anti virus do you have

 

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@Vader avast premium,Earlier i had avast free

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Make sure file sheild, behavior sheild, web sheild and fire wall are disabled along with windows defender too

 

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well i disabled windows defender and avast premium, still not working

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that error is usually due to anti virus

once its disable, reinstall proxo

 

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tried that today i disabled the avast premanently and reinstalled still not working and i also reinstalled avast nuthin still works

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